Right of withdrawal
Sales of products via the Internet are governed by articles 50e ss. and 64 and ss. of Legislative Decree 206/2005 (Consumer Code). The law provides for the right to withdraw from the contracts, guaranteeing the consumer the right to return the purchased product and to obtain reimbursement of the entire expense incurred, within 14 days of receipt of the product. The reimbursement does not include transport costs for the subsequent return.
The Customer may exercise the right of withdrawal by sending a written notice to be sent by e-mail, indicating the order reference code at email@example.com
In which cases the Customer will not have the right of withdrawal:
Pursuant to Article 55, second paragraph, of the Consumer Code, the Customer will not have the right to withdraw in the following cases:
- supply of products made to measure or personalized, or which by their very nature, cannot be returned or are liable to deteriorate or expire rapidly;
- permanent alteration of any nature of the product that renders it unusable and non-resalable.
Furthermore, the right of withdrawal cannot be exercised by the Customer if the product is not intact, ie:
- in the absence of integral elements of the product;
- for damage to the product caused by the Customer.